Garavel Chrysler Jeep Dodge RAM
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Service Advisor
We seek an experienced and driven Service Advisor to add to our team. The Service Advisor is the main liaison between customers and service technicians. Their main objectives are to:
- Service vehicles quickly, and
- Maintain high customer loyalty.
Essential Duties
- ***Service vehicles, completing the main customer concern before any additional services***
- Schedule appointments with customers
- Greet customers as they walk in
- Document customers' service concerns
- Suggest regularly scheduled maintenance
- Dispatch work to a designated team of technicians
- Communicate results of the multi-point inspection to customers
- Get necessary customer/warranty work approvals
- Invoice tickets with proper legal verbiage and correct warranty verbiage
- Regularly update customers on the status of their repairs
- Follow up individually with customers post-service
Requirements/ Experience
- Minimum of 2 years experience as a Service Advisor or Assistant Service Manager or related role
- Honesty
- Being bilingual in Spanish is a plus but not required.
- Ability to follow a process
- Valid drivers license
- Clean driving record
- Friendly personality – if you don't love people, this is not for you
- Excellent verbal and written communication skills (be direct but polite)
- Ability to explain complex automotive repairs simply
- Ability to handle difficult customer situations
- Strong organizational skills
- Superior time management skills
What We Offer
- Medical, Dental, and Vision Benefits
- Voluntary Life and Disability Insurance
- Voluntary AFLAC Supplemental Coverage
- Weekly pay periods, Friday payday
- Employee vehicle purchase program
- Employee discounts on parts and service
- 401k program with company match
- Paid Holidays
- Paid Vacation and Sick time
- Employee Referral Bonus Program
- Positive work culture