London's Automotive
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Service Manager
- Oversee Service Operations: Manage the daily operations of the service department, ensuring efficient workflow and high-quality service.
- Team Leadership: Supervise, train, and mentor service staff, including technicians and advisors.
- Customer Service: Handle customer inquiries, concerns, and complaints, providing exceptional service and resolving issues promptly.
- Schedule Management: Develop and manage service schedules to optimize productivity and meet customer demands.
- Quality Control: Ensure that all service work meets company standards and adheres to manufacturer specifications.
- Financial Management: Monitor and manage the service department’s budget, including labor and parts costs, and ensure profitability.
- Inventory Management: Oversee the ordering and stocking of parts and supplies, maintaining optimal inventory levels.
- Performance Reporting: Prepare and analyze service department reports, including productivity, efficiency, and customer satisfaction metrics.
- Process Improvement: Identify opportunities for process improvements and implement changes to enhance service efficiency and customer experience.
- Compliance: Ensure that all service activities comply with industry regulations, safety standards, and company policies.
- Marketing and Sales: Promote service specials and upsell additional services to customers, driving revenue growth for the department.
- Coordination with Other Departments: Collaborate with other departments, such as sales and parts, to support overall dealership operations and customer satisfaction.