Olathe Ford Lincoln - Technician Jobs in Olathe, KS

Come work for the largest Ford Dealer in the KC Metro Area! If you are interested in a career in the automotive business we welcome you to apply today to join our family at Olathe Automotive Group. We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. We set each member up for success by providing Ford manufacturer web-based training coupled with comprehensive on-the-job training and ongoing personal development.

Responsibilities

• Create and manage Repair Orders and flow of the Service Drive. Ensure that customers receive prompt, courteous Greetings and effective service

• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer

• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer concerns are addressed and resolved

• Ensure the daily inventory of technicians' time is consistently sold to service customers

• Answer technical questions about vehicle problems, warranties, services, and repairs

• Maintain Customer Success Index at or above Industry/Company standards

• Provide detailed accurate service write-ups to assist technicians in their diagnostic processes

• Assist Warranty Administrator with warranty repairs and claims by adhering to Manufacturer's documentation and processes

• Reinforces company policies and adheres to company standards

• Encourages compliance with applicable laws and regulations

• Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

• Organized and friendly personality

• Demonstrate ability to manage multiple workloads

• Proficient Time management skills

• Provide Positive, up-to-date communication with your customers

• Professional, well-groomed personal appearance

• Consistent record of service and sales success

• Strong record of positive customer satisfaction results

• Team oriented and self-motivated

• Able to work with little supervision

• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.