Bottom Line Equipment - San Antonio - Technician Jobs in San Antonio, TX

• Assist Territory Account Representatives in securing successful equipment rentals by coordinating basic functions of the Rental Department at assigned location.
• Monitor utilization of the rental fleet to ensure each unit is achieving its budgeted targets for revenue and profitability.
• Qualify, maintain, and update customer account and asset information utilizing CRM system
• Responsible for maintaining a high level of customer service, while promoting a positive team-oriented environment.
• Correspond with customers and BLE personnel regarding availability of equipment and rental fees.
• Responsible for reserving rental equipment as per customer needs and BLE availability. 
• Answer branch calls and assists with “Will Call” customers and vendors.
• Coordinate trucking for all deliveries, pickups and transfers.
• Accountable for preparation and completion of rental forms and contracts, including obtaining customer signatures.
• Prepare and process rental invoices, including recurring cycle billings.
• Process all new and recurring re-rental transactions.
• Advise on any potential customer credits.
• Serve as main point of contact for “Off Rents” called in by customer/ BLE Salesmen.
• Manage existing rental contracts to ensure a high level of customer service on equipment. 
• Manage efficiency of haul trucks to maximize company truck utilization and minimize outside haulers.  
• Coordinate resolution for customer invoice issues, including sales tax issues.
• Monitor overdue contracts and communicates status to executive management.
• Coordinate with Sales Department to increase rental revenue. 
• Work with Service Department to ensure equipment damages by customers are identified and billed accordingly
• Manage all internal and external BLE equipment audits.
• Adhere to all company policies, procedures, rules and regulations in written or verbal form.
• Comply with government safety and regulation requirements. 
• Comply with BLE safety and regulation requirements. 
• Attend department, store and safety meetings.
• ·         Embrace BLE core values: Make It Happen, Do the Right Thing, Work Hard, Smart and Safe, We Care, Be the Best and Own It
• Perform other duties as requested.

EDUCATION & EXPERIENCE