Jim Keras Subaru - Technician Jobs in Memphis, TN

At Jim Keras Automotive, we are committed to delivering an exceptional car-buying experience, both in-person and online. As a leading automotive dealership, we offer a wide range of new and pre-owned vehicles. We’re seeking a motivated Internet Sales Representative to join our team and help drive our online sales efforts.

Job Summary: The Internet Sales Representative will be responsible for responding to customer inquiries generated through the dealership’s website, social media, and other online platforms. This role plays a critical part in generating leads, following up with potential buyers, and guiding them through the car-buying process. The ideal candidate will have strong communication skills, a customer-first mindset, and a passion for sales.

Key Responsibilities:

• Respond promptly to inbound leads and internet inquiries via email, phone, and online chat.
• Assist customers with product information, pricing, and availability to guide them through the sales process.
• Schedule test drives and in-store appointments for customers.
• Develop and maintain relationships with online customers by providing follow-up and exceptional customer service.
• Manage and update the dealership’s CRM system with accurate customer information and communication records.
• Collaborate with the sales team to ensure smooth transitions between internet and in-store processes.
• Monitor and maintain online inventory, ensuring all vehicles are accurately listed with detailed descriptions and competitive pricing.
• Keep up-to-date with product knowledge, promotions, and financing options to effectively respond to customer inquiries.
• Meet and exceed monthly sales goals and performance metrics.

Qualifications:

• Previous experience in internet sales, automotive sales, or a similar customer service role preferred.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced, customer-driven environment.
• Experience using CRM systems and online lead management tools.
• Basic knowledge of the automotive industry and products is a plus.
• Ability to build rapport quickly with customers.
• Strong organizational skills and attention to detail.
• Must have a valid driver’s license.

Benefits:

• Competitive salary with commission-based earning potential.
• Health, dental, and vision insurance.
• 401(k).
• Paid time off and holidays.
• Employee discounts on vehicles and services.
• Ongoing training and career development opportunities.