Siddons-Martin Emergency - Memphis - Technician Jobs in Memphis, TN

The purpose of the Shop Foreman is to have a responsible person capable of operating and managing certain daily business activities, either in association with, or in absence of the business owner/operator.

Duties and Responsibilities

Unless otherwise specified, the Shop Foreman is responsible for all daily internal service related interactions. The responsibility includes, but is not limited to, a dedication to the company’s mission statement, to company profitability and 100% customer satisfaction.

• Enforce all company policies as defined in the SMEG Company Handbook
• Interact with entire service staff
• Maintain clean and safe work areas and tool storage, both personal and company owned
• Maintain neat and professional personal appearance at all times
• Assign work order and labor operations to Shop Technicians
• Enforce process of labor time clock usage by Shop Technicians
• Assist Shop Technicians in performing proper and accurate vehicle diagnosis, services and repairs
• Assist Shop Technicians in performing quality repairs and services in a timely manner
• Assist Shop Technicians in providing Assistant Manager(s) with accurate estimated labor times
• Assist Shop Technicians providing Assistant Manager(s) with complete parts needed list
• Direct contact with Pierce Tech Support to initiate and complete technical tickets for warranty repairs
• Participate in quality check process with Shop Technicians and Assistant Manager(s) prior to vehicle release
• Understanding of productivity goals and review for areas in need of improvement
• Follow company processes and procedures as defined in the SMEG operations manual
• Participate in morning meetings with service staff to plan the day
• Maintain accurate, timely and legible company designed reports and paperwork
• Notice and report potential problem areas to management before they arise
• Maintain a successful working relationship with Pierce Manufacturing personnel
• Enforce policies and procedures as defined in the Pierce Manufacturing operations manual

Supervisory Responsibilities:

Manage assigned team/shop and serve as lead in direction and profitability as assigned.

• The Shop Foreman must be able to clearly demonstrate their ability to set and reach performance goals set forth by the owner/operator.
• High school diploma or equivalent
• 5 Plus years with experience in an automotive service related industry
• Experience within Fire and Emergency related industry
• Must hold and maintain both EVT Master Tech and Pierce Master Technician status or obtain within one (1) year of hire/transfer
• Proven track record of success
• Excellent communication skills both verbal and written
• Exceptional organizational methods (Work area, Safety, Tool & Equipment Organization)
• Possess exceptional leadership and motivational skills
• Dedication to customer service and business success
• Ability to engage in and maintain positive relationships with employees and customers
• Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well with any company provided software
• Must demonstrate the ability to review performance goals with all employees designated within his/her service facility and instruct on areas in need of improvement.

Education and/or Experience

• High School Diploma or GED
• Clean driving record with or able to obtain a Class B non-exempt CDL driver license or obtain within six (6) months of hire/transfer
• 3 to 5 Plus years with experience in an automotive service related industry
• Knowledge of repair principles and procedures in all areas of the Heavy Truck Repair Industry

Certificates, Licenses, Registrations

• EVT (Emergency Vehicle Technician) and ASE Heavy Truck Certifications or obtain within one (1) year of hire/transfer

Dedication and Passion to achieve 100% Customer Satisfaction:

At all times the Shop Foreman is to strive for 100% customer satisfaction. This includes a commitment to customer courtesy, taking the time to be certain that the customer clearly understands his or her options, your recommendations, warranties offered, estimates provided, invoices provided, methods of payment and value and the benefits he or she may receive from our services.

The Shop Foreman clearly understands that in circumstances which may arise were certain issues may be unclear to a customer, he/she is to advise the customer that he/she will look into a prompt resolution, discuss with management and follow up with immediately with a defined explanation.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus