Foundation Chevrolet - Technician Jobs in Wheat Ridge, CO

Foundation Automotive is looking for a Service Advisor for our dealership in Wheat Ridge, CO. This position will interact with customers to evaluate vehicle service needs, offer recommendations for additional services and complete the service/repair ticket. The Service Advisor position is responsible for a high level of customer interaction as well as coordinating repair order completion with the service techs and parts department. 

Responsibilities: 

• Set, confirm, and prepare for appointments with customers to expedite their service experience 
• Greet customers in a timely and friendly manner and develop customer loyalty 
• Determine vehicle service needs based on customer information and vehicle inspection 
• Consult and partner with customers regarding current and future service and repair recommendations 
• Prepare repair orders for customers with full transparency including cost and time estimates 
• Communicate frequently with technicians and parts department to ensure timely completion of work 
• Contact customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail and get proper authorization before any additional repairs are performed Follow-up with customers on the status of their vehicle, based on customer specifications 
• Create a positive vehicle delivery experience for the customer 
• Meet customer service standards by achieving ‘above district’ customer service information “CSI” scores. 
• Establish personal income goals that are consistent with dealership standards of productivity and devise a strategy to meet those goals 
• Providing an exceptional customer experience to drive loyalty 
• Safeguard dealership assets and customer data 
• Demonstrate superior product knowledge to effectively help customers with service maintenance requirements and warranty information 
• Complete required training assigned through the company training portal 
• Adhere to a consistent and reliable work schedule 
• Demonstrate ethical business practices and integrity in all interactions to uphold the Foundation Automotive brand Effectively perform duties and responsibilities in a safe manner

Qualifications: 

• 1-2+ years of Service experience within a dealership 
• High School diploma or equivalent 
• Proven ability to provide an exceptional customer experience 
• Ability to sell a minimum quota according to dealership standards 
• Valid driver’s license and acceptable driving record Successful completion of pre-employment screening 
• Authorization to work in the USA

Job Type: Full-time 

Pay: $60,000.00 - $100,000.00 per year 

Benefits: 401(k) Dental insurance Employee discount Flexible spending account Health insurance Health savings account Paid time off Vision insurance 

Schedule: Day shift 

Experience: Automotive service advisor: 1 year (Preferred) 

Work Location: One location