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A Level Technician
An A level technician will have already have Ferrari and or Maserati experience. Master certification and completed all available training at time of application is also required to be considered an A level technician.
A technician's primary goal is to ensure an extraordinary client experience while creating client advocates. The Technician position will also be responsible for diagnosing and repairing client and dealership vehicles with integrity and ethics, and also maintaining a positive relationship with clients who return with unsatisfactory work in accordance with dealership policies and standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Additional duties may be assigned.
Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction
Communicates additional service requests to the ASM for communication to client
Provides complete labor time and parts estimates to the ASM
Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients
Maintains strict adherence to dealership policy on client vehicle care and operation
Completes story and/or documentation for client repairs in OS
Understands and utilizes dealership computer system; Reynolds & Reynolds
Assists Technicians and Trainees when applicable
Keeps work area clean and organized daily
Attends company and factory training when scheduled
Keeps current with factory technical bulletins
Understands and follows Federal, State and local regulations such as disposal of hazardous wastes
Knows and understands the Boardwalk Privacy and Information Security Policy, and adhere to its requirements
Attend department meetings