Autostar CDJR Subaru of Silverthorne - Technician Jobs in Silverthorne, CO

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer.
• Provide concierge support for all owner inquiries, whether by phone or in person, to ensure the customer is not mishandled.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Set schedules and assign tasks to service department employees.

Qualifications

• Experienced Service Advisor / Service Writer for a franchise dealership or service shop
• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Clean driving record and valid driver’s license
• Able to pass a background check (Honors CO Law)