The Value of Diversity in Repair Shop

2021-05-05T10:09:32-05:00By |WrenchWay Weekly|

In this episode of WrenchWay Weekly, we discuss diversity in the shop. Watch the full episode, or review the episode highlights below. The Value of Diversity in the Shop A recent WrenchWay Insiders poll asked, “Approximately what percentage of the technicians in your shop are people of color?” Let’s review the responses: More than 50%:

How Repair Shops Can Manage Technician Ghosting

2021-04-28T11:13:04-05:00By |WrenchWay Weekly|

In this episode of WrenchWay Weekly, we discuss technicians ghosting prospective employers. Watch the full episode, or review the episode highlights below. Do Technicians Ghost Potential Employers? A recent WrenchWay Insiders poll asked, “Have you ever ghosted a shop after applying or after an interview?” Let’s review the responses: Yes: 25% No: 75% If yes,

How to Create an Employee Referral Program For Your Repair Shop

2021-04-21T09:01:18-05:00By |WrenchWay Weekly|

In this episode of WrenchWay Weekly, we discuss employees referring friends and family for job openings. Watch the full episode, or review the episode highlights below. Do Repair Shops Have Employee Referral Programs? A recent WrenchWay Insiders poll asked, “Does your shop have an employee referral program that incentivizes employees for referring friends/family for open

Importance of Performance Metrics in Repair Shops

2021-04-14T09:27:55-05:00By |WrenchWay Weekly|

In this episode of WrenchWay Weekly, we discuss performance metrics. Watch the full episode, or review the episode highlights below. Are Performance Metrics a Good Measure of Technicians’ Work? A recent WrenchWay Insiders poll asked, “Are performance metrics (i.e., efficiency, hours billed, rework, etc.) an accurate representation of the work you do as a technician?”

DIY Vehicle Repairs & Maintenance

2021-04-07T09:35:06-05:00By |WrenchWay Weekly|

In this episode of WrenchWay Weekly, we discuss DIY vehicle repairs and maintenance. Watch the full episode, or review the episode highlights below. Commonly Performance DIY Repairs & Maintenance A recent WrenchWay Insiders poll asked, “What repair/maintenance is most commonly done incorrectly by those that haven't been adequately trained?” Let’s review the responses: Installing electronics:

How to Mitigate Technician Burnout in Your Shop/Dealership

2021-03-23T16:05:20-05:00By |WrenchWay Weekly|

In this episode of WrenchWay Weekly, we discuss how job burnout affects technicians. Watch the full episode, or review the episode highlights below. A recent WrenchWay Insiders poll asked technicians, “Do you think you’re experiencing some level of job burnout?” Let’s look at the results. Yes: 69% No: 31% It’s not unusual for everyone to

Female Technicians in the Shop

2021-03-17T09:18:25-05:00By |WrenchWay Weekly|

In this episode of WrenchWay Weekly, we discuss female technicians in the automotive industry. Watch the full episode, or review the episode highlights below. Female Technicians in the Automotive Industry A recent WrenchWay Insiders poll asked, "How many female technicians does your shop/dealership currently employ?" Let's review the responses: None: 77% 1-2: 19% 3-5: 4%

Technician Retention: What Drives Shop Loyalty?

2021-03-17T09:20:58-05:00By |WrenchWay Weekly|

In this episode of WrenchWay Weekly, we discuss what keeps technicians working at a particular shop or dealership. Watch the full episode, or review the episode highlights below. A recent WrenchWay Insiders poll asked technicians, "What is the biggest factor that makes you stay working at a shop or dealership? Let's look at the results.

How Important are Technician Certifications?

2021-03-03T11:03:43-05:00By |WrenchWay Weekly|

In this episode of WrenchWay Weekly, we look at technician certifications. Watch the full episode, or review the episode highlights below. The Importance of Technician Certifications A recent WrenchWay Insiders poll asked, “How important do you think it is for technicians to have certifications?” Let’s review the responses: Extremely important: 62% Somewhat important: 38% Not

What Lowers Technician Productivity at Work?

2021-02-23T17:21:12-05:00By |WrenchWay Weekly|

In this episode of WrenchWay Weekly, we discuss what impedes technician productivity the most at work. Watch the full episode, or review the episode highlights below. What Affects Technician Productivity? A recent WrenchWay Insiders poll asked technicians, “What impedes your productivity the most at work?” Here were the responses: People: 31% Poor Processes: 27% Disorganization:

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