Importance of Performance Metrics in Repair Shops
In this episode of WrenchWay Weekly, we discuss performance metrics. Watch the full episode, or review the episode highlights below. Are Performance Metrics a Good Measure of Technicians’ Work? A recent WrenchWay Insiders poll asked, “Are performance metrics (i.e., efficiency, hours billed, rework, etc.) an accurate representation of the work you do as a technician?”